Topics Covered

  • Using effective communication
  • How you manage your customers to reduce conflict
  • Improve the customer experience and reduce the likelihood of conflict
  • Introduction to Understanding Reasonable Force
  • Hierarchy Of Law
  • What the Law allows; how far you can go
  • What Laws govern the use of Physical Force in the UK?
  • What does Reasonable mean?
  • Necessity
  • Do I need to give a warning first?
  • Necessity: Law Enforcement
  • Proportionality
  • How does this apply at work?
  • Are there any legal self-defence weapons?
  • Householder's use of force
  • How to use nonverbal communication in emotive situations
  • How to overcome communication barriers in emotive situations
  • Identify ways of defusing emotive conflict
  • Using effective communication
  • How you manage your customers to reduce conflict
  • Improve the customer experience and reduce the likelihood of conflict
  • To be able to identify the stages of escalation in conflict situations
  • To be able to apply a dynamic risk assessment to a conflict situation
  • To understand the importance of following employer policies and guidance in conflict situations
  • To learn measures that can reduce risks for people who may be involved in conflict situations
  • To learn and understand what POP stands for
  • Stages of escalation
  • Dynamic risk assessment
  • Policies and guidance in conflict situations
  • Learn about POP and what it means in managing conflict
  • Using effective communication
  • How you manage your customers to reduce conflict
  • Improve the customer experience and reduce the likelihood of conflict
  • Human responses to an emotional or threatening situation
  • Factors that can trigger an angry response in others
  • Factors that can inhibit angry responses in others

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Course Description

This comprehensive bundle encompasses all of our conflict management courses covering a wide range of topics. From understanding human responses in conflict to effective communication strategies and risk assessment in conflict situations, we provide you with the knowledge and skills to enhance your conflict management abilities.

With this bundle, you will learn how to quickly identify conflicts, accurately assess risks, and apply appropriate strategies for effective conflict resolution, all from the comfort of your own home. Whether you are looking to deepen your understanding of conflict management or pursue a career in this field, the Conflict Management Bundle is perfect for you.

Here is what is included:

Communication in conflict:

In this course, you will acquire the skills to effectively communicate during conflicts and enhance customer experience. Learn strategies to navigate challenging interactions, including active listening, interpreting body language, and mastering verbal exchanges to achieve desired outcomes. Gain insights into customer service techniques that cultivate positive experiences and prevent conflicts. Additionally, explore valuable tips for handling escalated conversations, nurturing relationships, and maintaining control in difficult situations.

De-escalating conflict in emotive situations:

This course covers how to use nonverbal communication in emotive situations, as well as, how to overcome communication barriers in emotive situations and identify ways of defusing emotive conflict. Here, you will learn techniques to de-escalate conflict in emotive situations. This online course provides an opportunity to sharpen your interpersonal skills and gives you the tools needed to be successful when communicating with others in emotionally charged conversations. You will develop an awareness of the physical and verbal cues involved in nonverbal conversation and how these can be used to help resolve conflicts.

How To Assess, Reduce Risks In Conflict Situations:

Introducing our comprehensive online course, "How to Assess and Reduce Risks in a Conflict Situation". This course is specifically designed to empower individuals with the knowledge and skills necessary to reduce risk and effectively assess conflict situations. The curriculum is divided into segments that cover a broad spectrum of topics including handling aggression, home and travel safety, safe night outs, self-defence basics, and the legal aspects of conflict. Special attention is given to the identification of escalation stages in conflict situations and the application of dynamic risk assessments.

Human Responses in Conflict:

Conflicts and disagreements are influenced by various factors in human interactions. This course delves into how people respond emotionally or defensively in such situations, as well as the triggers that can provoke angry reactions or prevent them. It's crucial to understand these factors to ensure appropriate responses in any given circumstance.

This online course offers valuable insights into the multifaceted nature of conflicts and disagreements. We will explore techniques for identifying warning signs and potential triggers, enabling us to prevent escalation. Additionally, we'll delve into strategies for effectively managing difficult conversations and diffusing intense emotional reactions.

Start your journey towards becoming a professional in resolving conflicts today! Get the Conflict Management Bundle and unlock the key to improving your conflict management skills in various situations.

Don't miss out! Elevate your conflict management skills to new heights. Get our all-inclusive Conflict Management Bundle today and set yourself on the path to becoming a master in resolving conflicts!


How long will this course take?

Up to 2 hours depending on the learner

Who is this course for?

This conflict management bundle is suitable for anyone looking to improve their skills in resolving conflicts. It's ideal if you're a beginner, an experienced professional or someone in between - this course offers something for everyone. Whether you want to learn about the different types of responses in conflict, communication techniques or strategies for de-escalating emotive situations - this bundle covers it all so that you can become a master of conflict management.

Why Choose KMF Training?

We strive to offer a great range of affordable and accessible high-quality courses

We're a family run business and customer service is important to us

We provide accredited courses to further your career and help you to keep moving forward